yeah you're right, the Philippines is great for call centres because their English is very good, the accent is easy to understand (American influenced), and they are naturally very friendly and hospitable people (that's also why they're very popular as nurses in the UK, due to their genuine caring attitude)
Very informative and inspiring. I would love to start my own ITO company or just a small group to begin with. My worry is about getting a decent company to provide service with.
I feel like the Transparency you talked about lacks a lot nowadays in BPO. Since it's grabbed a boost and has become a mainstream business, a lot of frauds are occurring. Thou the business model is quite fascinating, I'd like your guidance
I really enjoyed this video, I just Subscribed to this video and I am in the processes of researching this topic of BPO and Outsourcing or create an AI team into the outsourcing space. Are you offering any related courses or webinars on BPO?
Great look world as one you expressed clearly the strength of skills of each country bpo so a client can give the work divided to all country make the operation better.once again thank for your global out look.i like to be with you to support on global vision.
@Running Remote Thank you so much for the prompt responds. I am on the verge of starting a BPO but have serious problem with how to get business, which company to pitch to and the like particularly with so many companies who run their own customer service or frontline in-house . How would my business survive plus and what is the timeline before my business begins to break even or make profit. If you can share your email, I will send you what I already have perhaps you may review
My previous co. laid off all the designers and outsourced them to remote workers. You know what, they postpone the projects for 3 months. Yes, you are saving up for a lower-cost workforce, but something else is paying the price. A Sales rep. role in that company, the Sales rep. has both revenue and non-revenue clients, so the co. let go of the sales, and outsource that "non-revenue" part to remote workers, but the truth is the Sales rep. brought in enough revenue to cover up his own salary costs and at the same time, take care of all the non-revenue clients. So that means outsourcing that Sales rep's job actually costs more. Outsourcing is not always a fancy story.
Let's say your SaaS company is based in the USA, but you outsource to peru, how does that company cover it's liability? How does it keep its tax structure? does the outsourcing company have to have an LLC somewhere in the USA?
That will run through an employment of record company (just google it). You generally need to hire one of those firms to make it legal or set up an entity.
@Running Remote Hi there my name is Anduel Boçi and I have been in the customer care services for more than 10 years. I would like to hear more on the steps of finding the clients and how to develop a trusting start-up project.
I am just starting my own BPO and i think Time Doctor would work well but I need to know more and how I can implement it in stages and what it would cost me. etc
How could one figure out the necessary logistics after coming to the conclusion that one's BPO has the necessary potential for success? What type of person should I speak to?!
I without a doubt want the biggest "piece of the pie" so to speak; and I understand that I might just have to start up my own company, and offer service to the Company I currently work for. I just want to have a clear cut path as to how to go about doing that.
I've got my business idea. An idea that will without a doubt increase our overall production as a company (the company I work for). How do I start building this idea from the ground up? Do I create my own company and offer my service to the company I work for? Do I pitch the idea to my higherups and have them sort out all the logistics? The idea just has to do with outsourcing certain company functions (hiring people in a specific foreign country to carry out one specific task).
Hello sir iam from India, iam planning to start an sartup based on BUSINESS PROCESS OUTSOURCING, but I have got lots of problems in it, to find the perfect company that outsource the project that's done with correct payment, because I was to be cheated once, then I got recognize and came out of that, so please could you help me with the correct company that outsource the project
Go and work within a BPO Org and you'll soon realise the greatest asset is the Intellectual capital retained within the org (which kind of flies in the face of the BPO idea)... and they're usually Accountants... how many Accountants of merit can you afford? You'll need great insurance -
Depends on the type of bpo. If you're just running a va or call center you would literally need a website and somebody willing to work for you. I would say you should be prepared to lose 3k USD to set up.
Hi it is a very nice video... I want to startup a outsourcing Bpo company... I have experience of medical billing and non medical task for back office/front office.. Kindly give some ideas..
Hi Liam I have established bpo specialized in only typing data or data entry if i am say so. The country i hail from 75% of the population are youth and are not working o anything you can say about this ?
@Running Remote how i will get email id of other company(for example if i want project from Amazon where and how i want to approach) and please give tips to send email to them
Make sure the outsourced subcontractor can speak english like a native speaker...nothin' worse than trying to communicate with a heavily accented person in some call centre 'after business hours' ... BPO is great if you don't want your businesses intellectual capital retained within your own company and your stifle your base of expertise, its maturity and growth... and all you're outsourcing is peripheral to the core of your business... provided of course the Outsource Org can underwrite your business data integrity and security and other essential sensitive information or extrapolations... did I mention political stability of the country of your chosen far off BPO resident ? .. sounds like a great model...
India is market known for its cheap labour. The Indians are work horses ready to work at any time and under any circumstances. They just need a freakin job that pays them some amount.They are insecure about their lives don't have any bigger aspirations so they take up any job they get, so smart entrepreneurs capitalize this opportunity and make use of them. You just need pay them some around 200$ to 250$ per month. Its that cheap to get your work done in no time.
yeah you're right, the Philippines is great for call centres because their English is very good, the accent is easy to understand (American influenced), and they are naturally very friendly and hospitable people (that's also why they're very popular as nurses in the UK, due to their genuine caring attitude)
This was a very well put together video. This is going to help me on my paper immensely. Thank you!
No problem. Let me know if you have any questions.
Very informative and inspiring. I would love to start my own ITO company or just a small group to begin with. My worry is about getting a decent company to provide service with.
I feel like the Transparency you talked about lacks a lot nowadays in BPO. Since it's grabbed a boost and has become a mainstream business, a lot of frauds are occurring. Thou the business model is quite fascinating, I'd like your guidance
What kind of fraud are you talking about?
Hey, I was wondering what effect does RPA have on the BPO industry? Would love to hear your opinion
It's probably the second most important concern for the bpo industry above remote work.
@Running Remote Robotic Process Automation
What does rpa stand for?
I really enjoyed this video, I just Subscribed to this video and I am in the processes of researching this topic of BPO and Outsourcing or create an AI team into the outsourcing space. Are you offering any related courses or webinars on BPO?
Runningremote.com is where we run all our events but everything is free here on the it channel as well.
Great look world as one you expressed clearly the strength of skills of each country bpo so a client can give the work divided to all country make the operation better.once again thank for your global out look.i like to be with you to support on global vision.
Thanks brother for explaining the bpo this is the best for me for everybody
I find your presentation very enlightening and would want to learn more seeing am trying to start up my own bpo company
@Running Remote Thank you so much for the prompt responds. I am on the verge of starting a BPO but have serious problem with how to get business, which company to pitch to and the like particularly with so many companies who run their own customer service or frontline in-house . How would my business survive plus and what is the timeline before my business begins to break even or make profit. If you can share your email, I will send you what I already have perhaps you may review
Thanks ogba, let me know if there is something else you'd like me to cover boo wise!
Have definitely been think of started a BPO in today's virtual world
Great job!!!
Well put video. Would like to find out more on the dental practice bpo model if you have that info?
What are you looking to learn? Medical transcription is huge.
Great video and feedback. Regards from Costa Rica. Thanks!
Thanks for watching! Let me know if you have any questions about BPO's, I'm here to answer them!
Very helpful, thank you!
No problem polita. Have any questions?
Great video, have a lot of Questions now
Hello Liam, do you have a system setup or can you recommend a mentor that teaches how to start a BPO from A-Z?
Thank you for your vids man!!!
yes, i can
Watch this channel for around juneish ;)
Hi, can I ask the difference of the types of Outsourcing which are Guaranteed Service Agreement and Guaranteed Capacity Agreement?
@Running Remote May I ask the title of that video?
@Running Remote Oh okay thank you!
Hey Alex, I have another video on my channel that breaks all that down b
My previous co. laid off all the designers and outsourced them to remote workers. You know what, they postpone the projects for 3 months. Yes, you are saving up for a lower-cost workforce, but something else is paying the price. A Sales rep. role in that company, the Sales rep. has both revenue and non-revenue clients, so the co. let go of the sales, and outsource that "non-revenue" part to remote workers, but the truth is the Sales rep. brought in enough revenue to cover up his own salary costs and at the same time, take care of all the non-revenue clients. So that means outsourcing that Sales rep's job actually costs more. Outsourcing is not always a fancy story.
Thanks for this video, I'll like to learn more about BPO services and guidance on setting up a BPO company
@Running Remote yeah, that would be great. I would also like some form of mentoring if you don't mind.
Should I do a deeper dive on bpos?
I would love to join the BPO industry covering the Healthcare sector But I need to ask you for a route to my vision
Let's say your SaaS company is based in the USA, but you outsource to peru, how does that company cover it's liability? How does it keep its tax structure? does the outsourcing company have to have an LLC somewhere in the USA?
That will run through an employment of record company (just google it). You generally need to hire one of those firms to make it legal or set up an entity.
I would love to hear more from you. Tirana, Albania.
Hey anduel, thanks for the suggestions. I work that into a video idea.
@Running Remote Hi there my name is Anduel Boçi and I have been in the customer care services for more than 10 years. I would like to hear more on the steps of finding the clients and how to develop a trusting start-up project.
What would you like me to cover tirana?
what do you call those people or professionals working in the outsourcing industry? how to address them?
I call them remote workers if they are working from home or outsourced workers if they are working in an office but work under a BPO.
I am just starting my own BPO and i think Time Doctor would work well but I need to know more and how I can implement it in stages and what it would cost me. etc
Hi Trecia. In general it's 10 dollars per user ber month but there are features you can take on or off to change the pricing.
Thank you for the content, I just have to do something I can't use BPO for: get rid of this background music
@Running Remote can re upload the video without the background music ,
Hey Anwar. We changed up the background music level in future videos. Check out the channel for a lot more videos on remote work.
How do BPO companies get clients? Thanks great video
Maybe that’s another video?
you talked about lacks a lot nowadays in BPO
How could one figure out the necessary logistics after coming to the conclusion that one's BPO has the necessary potential for success? What type of person should I speak to?!
@Running Remote Any info would help!
I without a doubt want the biggest "piece of the pie" so to speak; and I understand that I might just have to start up my own company, and offer service to the Company I currently work for. I just want to have a clear cut path as to how to go about doing that.
I've got my business idea. An idea that will without a doubt increase our overall production as a company (the company I work for). How do I start building this idea from the ground up? Do I create my own company and offer my service to the company I work for? Do I pitch the idea to my higherups and have them sort out all the logistics? The idea just has to do with outsourcing certain company functions (hiring people in a specific foreign country to carry out one specific task).
Could you be a little more specific pablo?
Hello sir iam from India, iam planning to start an sartup based on BUSINESS PROCESS OUTSOURCING, but I have got lots of problems in it, to find the perfect company that outsource the project that's done with correct payment, because I was to be cheated once, then I got recognize and came out of that, so please could you help me with the correct company that outsource the project
Very cool.. it will help on my thesis.
Good luck on your thesis Bryan
Do you know any Bpo companys Who provides projects
I wish to start a BPO, where can I get clients from whom I take projects?
Pretty long subject. Where have you started looking?
A great show I'm a north american citizen that's currently living in the philippines LETS TALK
I am interested to know more on it.
What specifically would you like to learn more about?
Thank you Now I got this 😊
@Running Remote sir can I get a ❤️ heart plz
Great!
How much is needed to start a BPO in Africa, Kenya? In terms of initial investment
Go and work within a BPO Org and you'll soon realise the greatest asset is the Intellectual capital retained within the org (which kind of flies in the face of the BPO idea)... and they're usually Accountants... how many Accountants of merit can you afford? You'll need great insurance -
Depends on the type of bpo. If you're just running a va or call center you would literally need a website and somebody willing to work for you. I would say you should be prepared to lose 3k USD to set up.
Hi liam your video really helps,can u please tell how to get the compqnies or clients,
@Running Remote presently im in the 1st stage ,setting up everthing ,find ing right persons
What are you currently doing?
thanks for the nfo. i was to experience in this industry.
We are a start up looking for a E2E backend solutions, looking for small projects.
Thanks 4 the info:)
:)
Is BPO used for the sake of helping companies grow?
Yes it is!
I don't get about the trend no.3. Could you give an example of that?
There are a lot of companies that are using tech startup methodologies to build bpos is what I mean.
Hi it is a very nice video...
I want to startup a outsourcing Bpo company... I have experience of medical billing and non medical task for back office/front office.. Kindly give some ideas..
Go out and get a client. Even if it's you doing the work.
hey. I loved the video.
How do I get started with BPO services? Am located in Nairobi, Kenya
I'd sell your own services first and then just go into hiring staff
Hi Liam
I have established bpo specialized in only typing data or data entry if i am say so. The country i hail from 75% of the population are youth and are not working o anything you can say about this ?
I say hire them!
Thank you for those informations,well done. But how BPO is involving right now specially in USA with the politic of Donald Trump?
I don't know how politics will impact the us bpo industry but I hope it isn't that bad. What do you think will happen Ralph?
Hi thank for this informative video about BPO...can you pls help me to get a BPO client to be operational from India.
You need helping getting a client or making the client happy?
Hi. can you teach me how to set-up a BPO center? I'm in the Philippines
hello Jhon, have u started already? how is everything going? If u havent I have the same vision, we can do this
1 agent, internet and computer, pitch ppl on upwork, under 500 us
@Running Remote 1. minimum number of agents I can start with. 2. equipment I needed 3. How to get clients 4. hm Capital I need to start?
That would get pretty expensive. What are your top three questions.
❤
Thank you broooo
No worries!
how to find a company who need BPO services
Hi, I'm looking for some guidance as I'm planning to startup a BPO, can i get some
Sure, ask away!
Please I need guidance on how to solicit for Clients for my new BPO.
What do you specifically need help with?
I'm running bpo for US based need more to know how to expand it. Can we have a word on that?
Ok thank you
@AASIM SAYYED I will have something very in depth around Juneish on this channel so watch out for that.
Right now we are working on B2B campaigns!
We are running front office, we actually generate leads by cold calling! Also we are looking for back office work!
I really need help, I am looking to focus on the sales niche.
How can I help?
How can I help?
I want to open up a BPO center in Uganda but is it easy to get clients
Hi, I too am interested in setting up a bpo, I have no idea whatsoever, could you help me please..?
If you watch this channel for June we will have a piece of training that will solve that.
Hi there,
I am trying to set up center, i’m looking for some guidances and information
You came to the right place. How can I help?
Thanks.
You're welcome
Hi sir
I want to start bpo call center company
Plz tell me how to get USA bpo clients details
@biksha pathi hello brother, I have also a call center business, we are looking for clients.. pls help us too...
Please somebody get me a job in BPO.
What are you looking to do?
I am from India
hi i will going to open bpo i don't know how to get client please give some tips
@Running Remote how i will get email id of other company(for example if i want project from Amazon where and how i want to approach) and please give tips to send email to them
I'd literally just start emailing people. For every thousand people you will probably get 20-50 bites.
Make sure the outsourced subcontractor can speak english like a native speaker...nothin' worse than trying to communicate with a heavily accented person in some call centre 'after business hours' ... BPO is great if you don't want your businesses intellectual capital retained within your own company and your stifle your base of expertise, its maturity and growth... and all you're outsourcing is peripheral to the core of your business... provided of course the Outsource Org can underwrite your business data integrity and security and other essential sensitive information or extrapolations... did I mention political stability of the country of your chosen far off BPO resident ? .. sounds like a great model...
Wait - I am still downloading stuff. How do I turn you off for a bit?
India is market known for its cheap labour. The Indians are work horses ready to work at any time and under any circumstances. They just need a freakin job that pays them some amount.They are insecure about their lives don't have any bigger aspirations so they take up any job they get, so smart entrepreneurs capitalize this opportunity and make use of them. You just need pay them some around 200$ to 250$ per month. Its that cheap to get your work done in no time.
I don't see any indians that we hire for that amount. You might be scrapping the bottom of the barrel.
3xx